![]() A Yellow means this metric is likely ‘not good’, and a Red means the value exceeded a threshold such that it contributed to a poor Skype for Business experience. One of the most basic and easiest ways to determine which metrics you need to pay attention to is by looking at the metrics highlighted in Yellow and Red. When you access one of the monitoring reports with QoE information, the quality metrics will likely be overwhelming. These reports are not integrated with Active Directory and contain only the data that exists in the QoE database at the time (which depends on the QoE retention settings) but are still valuable with some knowledge and a little digging. These are referred to as the Skype for Business Monitoring reports and are part of the Monitoring service installation. Skype for Business ships with a set of default reports which span usage and quality data. The QoE data can be viewed in several ways – directly in the database or in the Skype for Business Monitoring Reports. ![]() In order to truly get the most out of QoE metrics you need to understand what the metrics are, and what constitutes a good and bad Skype for Business experience. more network related metrics and metrics for the portion of a call outside of the Skype for Business environment) the new Software-Defined Networking (SDN) API opens up even greater possibilities to monitoring solution vendors, allowing network monitoring information to be combined with the Skype for Business Monitoring Reports QoE data. Note: if you did want more in-depth end-to-end monitoring (e.g. This is very powerful because it gives Administrators the ability to view quality metrics about a particular Skype for Business conversation from multiple vantage points without the need for complex end to end monitoring or routers, switches, etc.Ī sample of the quality data collected by the Skype for Business client and sent back to the Skype for Business server for storage in the Skype for Business Monitoring Reports QoE database is shown here in Figure A:įigure A – Example of QoE data stored as XML that the client collects and sends back to the server Endpoints involved in a conversation (this includes not only clients, but phones, servers and gateways) will report QoE data back to the monitoring server in as part of the SIP protocol (specifically a SIP SERVICE request) at the end of the call.
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